1. Introduction
At Belzzo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce website and make purchases.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email, phone number, shipping address)
- Billing information and payment details
- Account credentials (username and password)
- Purchase history and order details
- Communication preferences
- Product reviews and ratings
Automatically Collected Information
When you visit Belzzo, we automatically collect:
- IP address and device information
- Browser type and version
- Pages viewed and time spent on pages
- Referring website addresses
- Clickstream data
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience and gather information about usage patterns.
3. How We Use Your Information
We use the collected information for various purposes:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send marketing communications and promotional offers
- Improve our website and customer service
- Prevent fraud and enhance security
- Analyze usage trends and preferences
- Comply with legal obligations
- Personalize your shopping experience
4. Information Sharing and Disclosure
We may share your information with:
Service Providers
We work with third-party service providers who assist us with payment processing, shipping, email delivery, marketing, and website analytics.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
With Your Consent
We may share information for purposes not listed here with your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL encryption for data transmission
- Secure payment processing systems
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
You can access and update your account information at any time by logging into your account.
Opt-Out of Marketing
You can unsubscribe from marketing emails by clicking the unsubscribe link in any promotional email or by contacting us directly.
Cookie Preferences
You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
Data Deletion
You can request deletion of your account and personal information by contacting our support team. Some information may be retained for legal or business purposes.
7. Children's Privacy
Belzzo is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to request deletion of personal information
- Right to non-discrimination for exercising privacy rights
11. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of Belzzo constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@belzzo.com
Phone: 1-800-BELZZO-1
Address: 123 Commerce Street, Los Angeles, CA 90001
Data Protection Officer: dpo@belzzo.com